If you see an error message with “Fullfill count exceeded the available seat count”
you'll need to deactivate the software from the computer on which it is curently running.
Uninstalling the software does not deactivate your license. If the software has been uninstalled from the old machine, you need to reinstall in order to deactivate.
Upgrading or renewing your subscription? Be sure to activate on the same machine running the previous license. If the previous license is installed on a different computer, you need to deactivate from the old computer and activate on the new machine, either before or after applying the upgrade.
Please see the Further support section at the bottom of this page
A fixed-node license can be moved a limited number of times per year to cover maintenance needs before requiring a reset from GWB support. If you need to share the software with multiple users, please consider obtaining an additional software copy or upgrading to a network floating license for your workgroup or organization.
If your computer is not connected to the internet, please follow the procedure for offline activation and deactivation. Please note that offline activation is not available for GWB Community Edition.
If your computer is connected to the internet, the software cannot connect to the license server and you will need to temporarily bypass whatever is blocking network access. You can try disabling your firewalls on your computer. This may look different on your machine.
Try repairing the license in the GWB Activation Utility. Select the license so that it is highlighted and then select Repair.
If repair is unsuccessful, and you receive error 9999; Error processing the request, please proceed to the next bullet point.
If you have a GWB12 license but GWB 2023 is installed, you will need to reinstall GWB12 or obtain a GWB 2023 license.
If the installed version is appropriate for the license, please proceed to our sequence of general tips at the bottom of this page.
If only React, Phase2, P2plot, X1t, X2t, and Xtplot are grayed out, and you are upgrading from GWB Community Edition, please proceed to the next bullet point.
The GWB Community Edition installer does not include plug-in capabilities or the React, Phase2, P2plot, X1t, X2t, or Xtplot apps. If you install GWB Community then subsequently license and activate a paid version of the software, you will need to install the full version using the link provided to you. There is no need to uninstall GWB Community Edition—the other versions install over it.
The embeddable version of Python and the distribution from the Windows App store are not meant for normal Python development and may encounter issues with user set environmental variables. Please download and install either “Windows installer (64-bit)” or “Windows installer (32-bit)” from Python's distribution page, whichever corresponds to your GWB installation.
If the correct version is installed, verify that the user PATH and PYTHONPATH environment variables are set correctly. You can always rerun the original GWB or ChemPlugin SDK installer and check "Set user PATH and PYTHONPATH environmental variables" on the last step of your installation to automatically set paths.
To check environmental variables are set correctly, open Control Panel, and choose “System and Security” followed by "System". Choose “Advanced system settings”, then click on “Environment Variables”. This will bring up all environment variables set on your machine. If you have ChemPlugin installed and activated via a GWB Professional subscription, your Path variable should be set to your GWB installation directory (e.g. “c:\Program Files\Gwb”). If you have the ChemPlugin SDK installed, your Path variable should point to your ChemPlugin directory (e.g. “c:\Program Files\ChemPlugin”). Your PYTHONPATH variable should point to the "src" subdirectory within your GWB or ChemPlugin directory.
The GWB uses its own TrueType font of special symbols to mark data points on the diagrams it produces. The error message below indicates that the font was not succesfully installed with the rest of the software.
Download the TrueType font “gwbsymbolext.ttf”, then double-click on the file to open.
Select Install and close the dialog when completed. Launch GSS from the GWB dashboard to verify that the warning no longer appears.
In your Windows menu, search and open the computer’s “Settings” application. In the Settings app, navigate to Time & Language > Language and Region. Take note of the “Windows display language” selected.
Open “Administrative language settings”. In the Region dialog that launches, check that the language selected in the section “Current language for non-Unicode programs:” is the same as your display language. If the languages are different, change your locale language to match the display language and click “OK”. Once the change takes effect, you can try saving or opening your file again with non-ASCII characters.
If it is not feasible to set your system locale language in sync with the display language, you may consider enabling Unicode UTF-8 for worldwide language support. To do so, return to the Region dialog, click on “Change system locales...” in the “Language for non-Unicode programs” section. In the “Region settings” dialog that opens, check the box next to “Beta: Use Unicode UTF-8 for worldwide language support” to enable it.
Click “Ok” to exit. Once you have enabled this setting, you will need to restart your computer for the change to take effect.
Try reinstalling the program to fix this problem. The program can’t find the Microsoft Visual C++ redistributable. Please try running the GWB installer "as administrator". Or, try temporarily, disabling antivirus software while you run the installer. If you're still having trouble, you can download and install (as administrator) the redistributables directly. Please download the appropriate 64-bit or 32-bit installer for your machine.
Please right click on workbench.exe and select "Run as administrator". The normal installer is unable to install the updated Flexlm service, but running the dashboard as administrator should allow it to install.
If you don't see a resolution to your problem, please try the following:
If you continue to have difficulty installing your software after following the instructions on this page, GWB Community users should post to the GWB Support Forum; paid users should contact GWB support. Be sure to include with your post or message a description of your problem and screenshots of any error messages you receive.